Privacy Policy
Privacy Policy –Spa Treat London
- Information We Collect
We may collect the following types of personal information:
- Information You Provide Directly
- Full name
- Phone number
- Email address
- Address or booking location (home/office/hotel)
- Payment details (we do NOT store card details)
- Medical or health-related information relevant to your treatment
- Messages or communication via WhatsApp, email, or website forms
- Automatically Collected Information
- IP address
- Browser type and device information
- Website usage data (pages visited, time spent, actions taken)
- Cookies and similar tracking technologies
- How We Use Your Information
We use your personal data for the following purposes:
- To confirm and manage your booking
- To provide professional massage and wellness services
- To communicate appointment details or updates
- To respond to inquiries and customer support
- To process payments securely
- To personalise and improve our website experience
- To comply with legal obligations
- To maintain a secure and safe booking process
We do not sell your data to third parties.
- Legal Basis for Processing
We process your personal data under the following lawful bases:
- Contract – to provide the services you book from us
- Consent – when you opt in to updates, marketing, or provide medical info
- Legitimate interest – for business analytics and customer communication
- Legal obligation – where required for regulatory purposes
- Sharing Your Information
We may share your data only with:
- Our professional therapists (for booking/location/health safety)
- Payment processors (secure transactions only)
- IT and hosting providers (for website functionality)
- Legal authorities, if required by law
We do not share your information for marketing by third parties.
- Storage & Security of Your Data
We take strong precautions to keep your information secure:
- Encrypted devices and secure booking platforms
- Limited access to authorized staff only
- Regular security and data protection checks
We keep personal data only as long as necessary to provide services, comply with legal requirements, or resolve disputes.
- Your Rights Under UK GDPR
You have the right to:
- Request access to your personal data
- Correct inaccurate or incomplete information
- Request deletion (“right to be forgotten”)
- Restrict processing
- Object to certain uses of your data
- Request data portability
- Withdraw consent at any time
To exercise these rights, contact us using the details at the end of this policy.
- Cookies Policy
Our website uses cookies to improve browsing experience and analyse performance.
You can adjust cookie settings in your browser at any time.
Types of cookies we may use:
- Essential cookies – required for website operation
- Performance cookies – analytics and usage data
- Functionality cookies – preferences and saved settings
- Health Information
To ensure you receive safe and suitable treatments, we may ask about:
- Medical conditions
- Injuries
- Allergies
- Pregnancy
- Any condition that may affect treatment
This information is strictly confidential, used only by your therapist, and never shared unnecessarily.
- Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy policies or content. Please review their terms before sharing your information.
- Children’s Privacy
We do not provide services to individuals under 18 years old.
We do not knowingly collect information from minors.
- Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page. Continued use of our website or services means acceptance of these changes.
- Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact: